Accessibility Statement
NeoMedica is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards.
Our Commitment to Accessibility
NeoMedica is committed to ensuring that our website and services are accessible to all users, including those with disabilities. We believe that everyone deserves equal access to healthcare information and services, regardless of their abilities or the assistive technologies they use.
Our ongoing accessibility efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We continually work to improve our digital platforms to provide an inclusive experience for all users, including those who rely on assistive technologies.
Web Content Accessibility Guidelines
Our accessibility efforts are based on the four fundamental principles of WCAG, often referred to as POUR:
Perceivable
Information and user interface components must be presentable to users in ways they can perceive. This includes providing text alternatives, captions, and adaptable content.
Operable
User interface components and navigation must be operable. This means functionality is available from a keyboard, users have enough time, and content doesn't cause seizures.
Understandable
Information and operation of user interface must be understandable. Content is readable, predictable, and helps users avoid and correct mistakes.
Robust
Content must be robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies, and remain accessible as technologies evolve.
Our Accessibility Features
Navigation & Structure
Keyboard Navigation
All interactive elements can be accessed and operated using keyboard navigation alone, without requiring a mouse.
Skip Links
Skip navigation links are provided to allow users to bypass repetitive content and jump directly to main content areas.
Logical Structure
Pages use proper heading hierarchy (H1-H6) and semantic HTML to create a logical document structure.
Consistent Layout
Navigation and page layouts remain consistent throughout the website to support predictable user experiences.
Breadcrumb Navigation
Breadcrumb trails help users understand their location within the site and navigate to parent pages easily.
Visual Design
Color Contrast
Text and background colors meet WCAG 2.1 AA minimum contrast ratio requirements (4.5:1 for normal text, 3:1 for large text).
Responsive Design
Our website adapts to different screen sizes and orientations, supporting zoom up to 400% without horizontal scrolling.
Resizable Text
Text can be resized up to 200% without loss of content or functionality using browser zoom features.
Color Independence
Information is not conveyed by color alone; additional visual cues and text labels are provided.
Visual Focus
Visible focus indicators help keyboard users track their position when navigating through interactive elements.
Content & Multimedia
Alt Text
All meaningful images include descriptive alternative text for screen reader users; decorative images are properly marked.
Captions & Transcripts
Video content includes captions, and audio content is accompanied by transcripts where applicable.
Clear Language
Content is written in clear, simple language with explanations provided for technical or medical terminology.
Link Context
Link text is descriptive and meaningful, allowing users to understand the destination without additional context.
Document Accessibility
Downloadable documents (PDFs, Word documents) are created with accessibility features including proper tagging and structure.
Forms & Interactive Elements
Form Labels
All form fields have associated labels that are programmatically linked for screen reader compatibility.
Error Identification
Form validation errors are clearly identified with text descriptions that explain the issue.
Error Suggestions
When errors are detected, suggestions for correction are provided in an accessible format.
Input Assistance
Required fields are clearly marked, and input formats are specified to help users complete forms correctly.
Confirmation
Users receive clear confirmation messages after successful form submissions and important actions.
Compatible Assistive Technologies
Our website is designed and tested to work with the following assistive technologies:
Screen Readers
Compatible with JAWS, NVDA, VoiceOver, and TalkBack
Screen Magnification
Works with ZoomText, Windows Magnifier, and similar tools
Speech Recognition
Supports Dragon NaturallySpeaking and Voice Control
Keyboard-Only
Full functionality available without mouse input
Alternative Input
Compatible with switch devices and alternative keyboards
Browser & Platform Compatibility
Our website has been tested for accessibility with the following browser and screen reader combinations:
Known Limitations & Ongoing Work
While we strive for complete accessibility, we acknowledge the following areas where we are actively working to improve:
Accessibility in Our Professional Portal
Our healthcare professional portal includes additional accessibility features designed for daily use:
- •Dashboard widgets with proper ARIA labels and keyboard navigation
- •Accessible data tables with proper header associations and sortable columns
- •Form workflows with clear progress indicators and error handling
- •Document upload areas with accessible drag-and-drop alternatives
- •Notification systems that work with screen readers and don't rely solely on visual cues
Accessibility Testing & Evaluation
We employ a comprehensive testing methodology to ensure our accessibility standards are met:
Staff Training & Education
We invest in ongoing training to ensure our team maintains accessibility excellence:
- •All developers receive training on WCAG 2.1 guidelines and accessible coding practices
- •Content creators learn to write accessible content and create accessible documents
- •Designers are trained in accessible color contrast, typography, and interaction design
- •QA teams include accessibility testing in their standard testing protocols
- •Regular workshops and updates keep our team current on accessibility best practices
Third-Party Content & Services
We take responsibility for the accessibility of our entire digital ecosystem:
- •We evaluate third-party tools and services for accessibility compliance before integration
- •Vendor contracts include accessibility requirements and compliance expectations
- •We work with third-party providers to address accessibility issues when identified
- •Alternative accessible options are provided when third-party content cannot be made fully accessible
Your Feedback Matters
We welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please let us know.
How to Report Accessibility Issues
- •Email us at info@neomedicapr.com with subject line "Accessibility Feedback"
- •Call us at 1 (787) 945-7120 during business hours (Monday-Friday, 8 AM - 5 PM AST)
- •Use our contact form with the "Accessibility" category selected
- •Request a callback by leaving a message with your preferred contact method
- •Expect a response within 2 business days for all accessibility inquiries
Accessibility Standards & Regulations
Our accessibility efforts are guided by compliance with the following standards and regulations:
WCAG 2.1 Level AA
Web Content Accessibility Guidelines - the international standard for web accessibility
Section 508
U.S. federal accessibility standards for electronic and information technology
ADA
Americans with Disabilities Act requirements for accessible public accommodations
EN 301 549
European standard for accessibility requirements for ICT products and services
AODA
Accessibility for Ontarians with Disabilities Act for Canadian compliance
Continuous Improvement
Accessibility is an ongoing commitment. We continuously work to improve our digital platforms:
- •Regular accessibility audits are conducted quarterly to identify and address issues
- •User feedback is actively solicited and incorporated into our improvement roadmap
- •New features and content are reviewed for accessibility before deployment
- •Accessibility is integrated into our agile development process from the start
- •We track accessibility metrics and set improvement goals each year
- •An accessibility task force meets monthly to review progress and prioritize initiatives
Accessibility Contact Information
Accessibility Coordinator
For accessibility questions, concerns, or feedback, contact our dedicated accessibility coordinator.
info@neomedicapr.com
Alternative Contact
If you prefer to speak with someone directly, our team is available during business hours.
1 (787) 945-7120
Mailing Address
For written correspondence regarding accessibility matters.
San Juan, Puerto Rico
This accessibility statement was last updated in January 2025.